This website uses cookies

Through these cookies we collect information about your visit on our website. Respect for your privacy is central to our policy. Detailed information about our privacy and cookie policy can be found in the enclosed sections. In order to proceed now, we ask your permission that you agree with our conditions. Thanks in advance for your cooperation.


Share
1.ins.svg 1.ins-180.svg
2.Facebook-888.svg 2.Facebook.svg
3.twiter-248.svg 3.twiter.svg
4.lingying-857.svg 4.lingying.svg
youtobe@1x-759.svg youtobe@1xyuanse-825.svg
2021-04-06

GoodWe Global Call Center

 

We are now taking steps to upgrade our customer service to the next level and offer even more support for our valued customers. 

 

On 28 September, shortly after our IPO, we inaugurated our Global Call Centre in partnership with industry leader Concentrix to bring customers a more focused, specialized, and integrated customer service experience. Our new Call Centre will cover customer support for Europe, Australia, North and South America and will be available in English, Spanish and Portuguese, with plans to extend the service to other existing markets in 2021. 

 


 

The new Global Call Centre will allow customers to benefit from a single phone contact for ease of access and will offer users the advantage of being redirected to the most specialized support engineer or technician for each customer’s specific concern. This will help our customers save time and energy and optimize problem resolution and prevention. 

 

All agents have been certified by GoodWe & Concentrix and have passed the training organized by both parties. 

 

 We are committed to providing customers with an unparalleled after-sales support service and we expect our new Global Call Centre to deliver efficiency and convenience to all our network of GoodWe people worldwide. 

 

 For more information please contact service@goodwe.com 

 

NEWSLETTER

Get industrial insights and GoodWe news here.

GoodWe Technologies Co., Ltd.

GoodWe Technologies Co., Ltd. Data Protection Declaration

GOODWE Solar Academy

GOODWE Solar Academy Data Protection Declaration

JOY TO INSTALL

Subscribe to the GoodWe Newsletter

Insert your details below to receive information

What type of Goodwe User are you?...

Retailer

Distributor

End User

Others

Enter Verification Code:*

I accept the GOODWE Privacy Policy and I accept the terms

SUBSCRIBE