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TECHNICAL SERVICE ENGINEER

Position Title:

Service

Reporting to:

APAC

Location:

Suzhou, Jiangsu, China

Overview of Position:


Responsible for communication with local dealers/installers and end customers, technical training for customers, on-site service. This position needs to do the technical support or after-sales work for the local market.


Tasks and Responsibilities:


- Handle general inquires for technical support and after sales related activities

- Provide daily technical support to customers over phone line, email, or face to face. Solve / handle technical escalations from the customers

- Responsible for supporting and assisting the sales team in all technical issues, provide application advice for local distributors and end customers

- Provide on-site inspection, commissioning, troubleshooting and replacement of defectives Products, with appointments of customers in advance

- Supervise local Service Logistic providers, manage local exchange pool & return of faulty inverters to local exchange pool.

- Manage and train the local Service providers (Installers) & customers to avoid future failure of inverters due to installation error.

- Perform firmware upgrading and tiny rework in hardware locally

- Maintain the good communication with Level 2 engineers based in HQ office

- Provide technical training courses and roadshow about pre-sales, installation and after-sales customers or potential customers, installers and O&M operators, and the third-party service providers as assistant lecturer or lecturer

- Attend exhibitions and marketing events to setup the hardware environment and introduce products and service issues to support sales and marketing team

- Submit the related reports and documents to supervisor every week.


Qualifications & Requirements:


• Diploma or Bachelor degree or above in Electrical, Electronics

• Fluency in English writing and speaking

• More than 2-years in Electrical Electronic Engineering, PV industry experience preferred

• The good computer operation skill


Personal attributes:

• Have a good communication and coordination ability, great responsibility to work

• Strong hands-on skills

• Have high sense of responsibility and ability to execute

• Drive for the local service cost control


Would you like to be part of a dedicated team and leap into a successful future with us?

We are looking forward to your application at HR@goodwe.com.

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